ZING ZING – TERMS & CONDITIONS
Effective Date: 15 August 2026
Website: zingzing.co.in
Welcome to Zing Zing. These Terms & Conditions (“Terms”) govern your access to and use of the Zing Zing website, mobile applications and related services (“Platform”).
By accessing, registering on, or using Zing Zing, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.
1. About Zing Zing
Zing Zing is a technology-enabled marketplace and service platform that connects customers with participating vendors, restaurants, stores, service providers and delivery partners.
Depending on availability in your location, Zing Zing may provide:
- Food Delivery
- Grocery & Daily Needs Delivery
- Local Store Shopping
- E-Commerce Marketplace
- Medicine/Health Product Delivery where legally permitted
- Home Services
- Sale & Rental Listings
- Other services introduced on the Platform from time to time
Zing Zing may operate as a marketplace/platform and may not itself manufacture, own or directly supply every product or service listed by third-party sellers.
2. Eligibility
You must provide accurate information while creating an account.
You must:
- Provide correct name, mobile number, email and delivery details.
- Keep your login credentials confidential.
- Be responsible for activities performed through your account.
- Immediately notify Zing Zing if you suspect unauthorized access.
Zing Zing reserves the right to suspend or terminate accounts containing false, misleading or fraudulent information.
3. Orders
When you place an order through Zing Zing:
1. You submit a request to purchase the selected products or services.
2. The vendor may accept or reject the order.
3. Order confirmation may be provided through the Platform.
4. Product availability, preparation time and delivery time may vary.
5. An order may be cancelled where products are unavailable, payment fails, the address is invalid, operational issues occur or other legitimate circumstances arise.
An order is considered confirmed only after confirmation through the Platform.
4. Product and Service Information
Vendors are responsible for providing accurate information regarding:
- Product description
- Price
- Quantity
- Availability
- Images
- Ingredients, where applicable
- Taxes
- Offers and discounts
- Other legally required information
Zing Zing may display information supplied by vendors and may not independently verify every product description.
We may correct errors, update information or remove listings where necessary.
5. Prices, Taxes and Charges
Prices displayed on the Platform may include or exclude applicable taxes, delivery charges, packaging charges, convenience/platform charges or other applicable fees.
The final payable amount will be displayed before order confirmation wherever applicable.
Prices may change from time to time.
6. Payments
Zing Zing may support available payment methods such as:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash on Delivery, where available
- Other payment methods introduced on the Platform
Payments may be processed through third-party payment service providers.
Zing Zing does not store complete card information unless legally permitted and necessary under applicable security requirements.
7. Delivery
Delivery is subject to availability of delivery partners and operational conditions.
Estimated delivery times are indicative and may be affected by:
- Traffic
- Weather
- Vendor preparation time
- Delivery partner availability
- Incorrect address
- Customer unavailability
- Local restrictions
- Technical or operational issues
- Other circumstances beyond reasonable control
Customers must provide a correct and complete delivery address and remain available to receive the order.
8. Cancellation
Customers may cancel an order only according to the cancellation options available on the Platform.
Cancellation charges may apply depending on:
- Order status
- Vendor preparation status
- Delivery partner allocation
- Product type
- Applicable promotional terms
Zing Zing may cancel an order where necessary due to availability, operational, payment, fraud or other legitimate reasons.
9. Returns and Refunds
Returns and refunds are subject to the applicable product/vendor policy and applicable law.
Certain products may not be eligible for return because of their nature, including perishable or prepared food items, except where required by applicable law or where the product is defective, incorrect or otherwise eligible for a remedy.
Refunds, when approved, may be processed to the original payment method or through another permitted method.
Refund processing time may depend on the payment provider or financial institution.
10. Food Orders
For food orders, customers should review available information regarding the restaurant, food item, ingredients and applicable dietary information before ordering.
Food quality, preparation and ingredients are primarily the responsibility of the respective restaurant/vendor.
Customers should notify Zing Zing or the relevant vendor promptly regarding incorrect, damaged or problematic orders.
11. Grocery and Store Products
Product availability may change at any time.
Where an ordered item is unavailable, the vendor may:
- Remove the item from the order;
- Offer an available substitute where permitted; or
- Process an applicable refund.
Any substitution should be accepted by the customer where such confirmation is required.
12. Marketplace Vendors
Zing Zing may host listings from independent vendors and sellers.
Vendors are responsible for complying with all applicable laws, licences, registrations, taxes, product standards and business requirements relevant to their products or services.
Vendors must not list:
- Illegal products
- Counterfeit products
- Prohibited products
- Misleading products or information
- Products violating intellectual-property rights
- Products prohibited under applicable law
Zing Zing may remove or restrict any listing that violates these Terms or applicable law.
13. Vendor Responsibility
Vendors are responsible for:
- Product quality
- Product authenticity
- Correct pricing
- Inventory
- Packaging
- Applicable licences
- Applicable taxes
- Legal compliance
- Customer service relating to their products
- Applicable warranties or guarantees
Zing Zing may take appropriate action against vendors who violate Platform policies.
14. User Conduct
Users must not:
- Use the Platform for unlawful purposes.
- Create fraudulent accounts.
- Provide false information.
- Place fraudulent or fake orders.
- Abuse offers, coupons or referral programs.
- Attempt unauthorized access to the Platform.
- Interfere with Platform security.
- Upload malicious code.
- Copy or misuse Platform content.
- Harass vendors, riders, employees or other users.
- Use the Platform to conduct illegal activities.
Violation of these rules may result in account suspension, cancellation of orders or termination of access.
15. Reviews and User Content
Users may be permitted to submit reviews, ratings, photographs or other content.
By submitting content, you confirm that:
- You have the right to submit it.
- It is truthful and not misleading.
- It does not violate applicable law.
- It does not infringe another person's rights.
Zing Zing may remove content that is unlawful, abusive, misleading, fraudulent, defamatory or otherwise violates Platform policies.
16. Promotions and Offers
Promotional offers, coupons, cashback, referral benefits and discounts may have separate terms.
Zing Zing may:
- Set eligibility requirements.
- Limit the number of uses.
- Change promotional periods.
- Cancel fraudulent or abusive transactions.
- Modify or withdraw an offer where permitted.
Offers cannot be combined unless specifically stated.
17. Intellectual Property
All Zing Zing trademarks, logos, designs, software, graphics, text, photographs, videos and other Platform content are protected by applicable intellectual-property laws.
Users may not reproduce, copy, modify, distribute, sell or commercially exploit Zing Zing content without prior written permission.
The Zing Zing name and logo remain the property of their respective owner.
18. Third-Party Services
The Platform may integrate third-party services such as:
- Payment gateways
- Maps and location services
- Communication services
- Analytics services
- Authentication services
- Other technology providers
Use of third-party services may be subject to their respective terms and policies.
19. Privacy
Use of personal information is governed by the Zing Zing Privacy Policy.
By using the Platform, you acknowledge that certain information may be collected and processed for purposes such as:
- Account creation
- Order processing
- Delivery
- Payment processing
- Customer support
- Fraud prevention
- Service improvement
- Communication
- Legal compliance
Zing Zing will handle personal information in accordance with applicable privacy and data-protection laws.
20. Platform Availability
Zing Zing aims to maintain continuous availability but does not guarantee that the Platform will always be:
- Available
- Error-free
- Secure from every possible threat
- Free from interruptions
- Free from technical defects
The Platform may occasionally be unavailable due to maintenance, upgrades, technical problems or circumstances beyond our control.
21. Limitation of Liability
To the extent permitted by applicable law, Zing Zing shall not be responsible for losses arising from matters beyond its reasonable control.
For marketplace transactions, responsibility for product quality, authenticity, preparation and vendor-specific obligations may rest with the respective vendor, subject to applicable law.
Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited.
22. Indemnification
To the extent permitted by law, users may be responsible for losses, claims, liabilities or expenses arising from:
- Violation of these Terms
- Fraudulent activity
- Misuse of the Platform
- Violation of another person's rights
- Violation of applicable law
23. Account Suspension or Termination
Zing Zing may suspend, restrict or terminate an account where there is reasonable evidence of:
- Fraud
- Abuse
- Misuse of offers
- Fake orders
- Violation of these Terms
- Illegal activity
- Security threats
- Repeated policy violations
Where appropriate, users may contact customer support regarding such action.
24. Force Majeure
Zing Zing will not be responsible for delays or failure caused by circumstances beyond reasonable control, including natural disasters, extreme weather, strikes, government restrictions, network failures, technical failures, public emergencies or other unforeseen events.
25. Changes to These Terms
Zing Zing may update these Terms from time to time.
Updated Terms may be published on the Platform with a revised effective date.
Continued use of the Platform after changes are published may constitute acceptance of the updated Terms, subject to applicable law.
26. Governing Law and Jurisdiction
These Terms shall be governed by the laws applicable in India.
Any dispute shall be subject to the jurisdiction of the competent courts/authorities applicable to Zing Zing, subject to mandatory consumer-protection and other applicable legal rights.
27. Consumer Rights
Nothing in these Terms is intended to take away or restrict rights available to consumers under applicable Indian law.
Zing Zing will comply with applicable consumer-protection and e-commerce requirements.
28. Grievance and Customer Support
For complaints, order issues, account-related concerns or other grievances, users may contact Zing Zing through the customer-support channels made available on the Platform.
Website: zingzing.co.in
Customer Support: [Add Official Support Number]
Email: [Add Official Support Email]
Registered Office: [Add Full Legal Business Address]
29. Acceptance
By accessing or using Zing Zing, you confirm that you have read, understood and agreed to these Terms & Conditions.
Last Updated: 15 August 2026
© 2026 Zing Zing. All Rights Reserved.