ZING ZING – PRIVACY POLICY
Effective Date: 15 August 2026
Website: zingzing.co.in
Zing Zing (“Zing Zing”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect information when you use the Zing Zing website, mobile applications and related services (“Platform”).
By using Zing Zing, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use Zing Zing, we may collect the following information:
Personal Information
- Name
- Mobile number
- Email address
- Delivery address
- Billing address
- Account login information
- Profile information
Order Information
We may collect information relating to your orders, including:
- Products or services ordered
- Vendor/restaurant information
- Order amount
- Delivery information
- Order history
- Cancellation and refund information
Payment Information
Payments may be processed through third-party payment gateways.
We may receive transaction-related information such as payment status, transaction ID and payment method.
We generally do not store complete debit-card or credit-card details on our servers.
Location Information
Where required for delivery and location-based services, Zing Zing may collect or use location information, subject to your device permissions.
Location information may be used to:
- Identify available services near you
- Calculate delivery areas
- Assist delivery partners
- Provide accurate delivery
- Improve location-based services
You can control location permissions through your device settings.
Device and Technical Information
We may automatically collect certain technical information, including:
- Device type
- Operating system
- App version
- IP address
- Browser information
- Device identifiers
- Crash and diagnostic information
- Usage information
2. How We Use Your Information
We may use collected information to:
- Create and manage your account
- Process orders
- Arrange deliveries
- Process payments
- Provide customer support
- Communicate order updates
- Send service-related notifications
- Prevent fraud and misuse
- Improve our Platform
- Personalize services
- Analyze Platform usage
- Resolve disputes
- Comply with applicable laws
- Protect the security of users and the Platform
3. Communication
Zing Zing may contact you through:
- Phone calls
- SMS
- WhatsApp or other permitted communication channels
- Push notifications
Communications may relate to orders, payments, account security, customer support, service updates and, where permitted, promotional offers.
You may have options to manage promotional communications, subject to applicable law and essential service communications.
4. Sharing of Information
We may share relevant information with:
Vendors and Restaurants
Information necessary to fulfil your order may be shared with the relevant vendor or restaurant.
Delivery Partners
Information such as your name, phone number, delivery address and order details may be shared with the assigned delivery partner when necessary to complete delivery.
Payment Service Providers
Payment-related information may be processed by authorized third-party payment providers.
Technology and Service Providers
We may use third-party providers for services such as:
- Hosting
- Cloud storage
- Analytics
- Notifications
- Customer support
- Maps and location services
- Payment processing
- Security
- Communication
These providers may process information only as necessary to provide their services.
Legal Authorities
We may disclose information where required by applicable law, legal process, court order or government authority.
5. Data Security
Zing Zing takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials and should immediately contact Zing Zing if they suspect unauthorized access.
6. Data Retention
We retain personal information only for as long as reasonably necessary for:
- Providing services
- Maintaining account and transaction records
- Customer support
- Fraud prevention
- Legal and regulatory requirements
- Resolving disputes
- Enforcing our agreements
When information is no longer required, it may be deleted or anonymized, subject to applicable legal requirements.
7. Cookies and Similar Technologies
The Zing Zing website may use cookies and similar technologies to:
- Maintain sessions
- Remember preferences
- Improve website functionality
- Understand website usage
- Improve user experience
- Support security
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Third-Party Links and Services
Zing Zing may contain links or integrations to third-party websites and services.
Zing Zing is not responsible for the privacy practices, security or content of third-party services.
Users should review the privacy policies of third-party services before providing personal information.
9. Children's Privacy
Zing Zing services are not intended to knowingly collect personal information directly from children without appropriate authorization.
If we become aware that personal information has been collected from a child in violation of applicable law, we may take reasonable steps to delete such information.
10. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent where applicable
- Request information regarding processing
- Raise a privacy-related complaint
To exercise applicable rights, contact us using the details provided below.
11. Account Deletion
If you wish to delete your Zing Zing account, you may contact customer support or use an account deletion option where available within the Platform.
Certain information may need to be retained where required by law or necessary for legitimate business purposes.
12. Grievance and Privacy Complaints
For privacy-related questions, complaints or requests, contact:
Zing Zing
Address: Club Road, Kanigiri, Andhra Pradesh, India
Customer Support: 7416988923
Email: zingzingsupport@gmail.com
Website: zingzing.co.in
We will review and respond to privacy-related complaints in accordance with applicable law.
13. Changes to This Privacy Policy
Zing Zing may update this Privacy Policy from time to time.
Changes will be published on the Platform with an updated “Effective Date”.
Users are encouraged to review this Privacy Policy periodically.
14. Consent
By using the Zing Zing Platform and providing personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.
15. Contact Us
For any privacy or data-related questions:
Zing Zing
Club Road, Kanigiri, Andhra Pradesh, India
Phone: 7416988923
Email: zingzingsupport@gmail.com
Website: zingzing.co.in
Last Updated: 15 August 2026
© 2026 Zing Zing. All Rights Reserved.