ZING ZING – REFUND & CANCELLATION POLICY
Effective Date: 15 August 2026
Website: zingzing.co.in
Zing Zing aims to provide a convenient and reliable shopping, food delivery and marketplace experience. This Refund & Cancellation Policy explains when cancellations, returns and refunds may be available.
1. Order Cancellation by Customer
Customers may request cancellation through the Zing Zing Platform, subject to the order status.
Cancellation may be allowed before:
- The vendor has started preparing the order.
- The vendor has packed or dispatched the product.
- A delivery partner has been assigned or started delivery.
Once an order has entered preparation, packing or delivery, cancellation may not be possible or cancellation charges may apply.
2. Cancellation by Zing Zing or Vendor
An order may be cancelled due to:
- Product unavailability
- Vendor unable to fulfil the order
- Incorrect or incomplete delivery address
- Customer being unavailable
- Payment failure
- Technical issues
- Suspected fraudulent activity
- Operational or delivery issues
- Circumstances beyond reasonable control
If an eligible prepaid order is cancelled by Zing Zing or the vendor, the applicable refund will be processed according to this policy and applicable law.
3. Food Delivery Refunds
Due to the perishable nature of food, food orders generally cannot be returned after delivery.
A customer may request a refund or replacement where applicable if:
- The wrong food item was delivered.
- An item is missing.
- The order is substantially damaged.
- The order is not delivered.
- The order has another significant issue eligible for a remedy.
Customers should report the issue as soon as possible after receiving the order.
Zing Zing may request photographs, order information or other reasonable evidence before approving a refund.
4. Grocery and Store Orders
Refunds or replacements may be considered for:
- Wrong product
- Missing product
- Damaged product
- Defective product
- Product materially different from the description
- Other eligible issues under applicable law or vendor policy
Perishable products may be subject to special return and refund conditions.
5. Marketplace Products
For products purchased from third-party sellers, returns and refunds may be subject to the seller's applicable return policy, product category and applicable law.
The applicable return/refund terms may be displayed on the product page or order information.
6. Non-Returnable Products
Certain products may not be eligible for return due to their nature, including certain:
- Perishable products
- Prepared food
- Hygiene-sensitive products
- Personalized products
- Products specifically marked as non-returnable
This does not affect any consumer rights or remedies that cannot legally be excluded.
7. Refund Eligibility
A refund may be considered where:
- Payment was successfully collected but the order was cancelled without delivery.
- An eligible order was not delivered.
- An incorrect or materially defective product was delivered.
- A qualifying product is returned and accepted according to the applicable return policy.
- A duplicate payment is confirmed.
- Another refund situation is required under applicable law.
8. Refund Processing
Once a refund is approved, Zing Zing may initiate the refund to the original payment method or another permitted method.
The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.
Zing Zing is not responsible for delays caused by a third-party payment provider after the refund has been successfully initiated.
9. Cash on Delivery Orders
For eligible Cash on Delivery orders, refunds may be provided through an available refund method after verification.
Additional information may be requested to process the refund.
10. Failed or Duplicate Payments
If your payment is debited but the order is not successfully created, please contact Zing Zing Customer Support.
If a duplicate payment is confirmed, the applicable excess amount may be refunded.
11. Delivery Charges
Delivery charges, platform fees, packaging fees or other charges may be non-refundable in certain cancellation situations, subject to applicable law and the specific order circumstances.
Where an order is cancelled due to vendor or Platform reasons and a refund is applicable, eligible charges may be included in the refund.
12. Promotional Offers and Coupons
Refunds involving coupons, discounts, cashback or promotional offers may be subject to the specific terms of that promotion.
The cash value of a coupon or promotional benefit may not be refundable unless otherwise stated or required by applicable law.
13. Fraudulent or Abusive Refund Claims
Zing Zing may investigate suspicious refund or cancellation requests.
Accounts may be restricted where there is evidence of:
- Fake refund claims
- Repeated fraudulent complaints
- Misuse of coupons
- Payment fraud
- False information
- Abuse of the refund system
Any action will be subject to applicable law.
14. How to Request a Refund
Customers can contact Zing Zing Customer Support with:
- Order ID
- Registered mobile number
- Description of the issue
- Relevant photographs or evidence, where applicable
- Payment details or transaction reference, if required
Customer Support
Phone: 7416988923
Email: zingzingsupport@gmail.com
Address: Club Road, Kanigiri, Andhra Pradesh, India
15. Refund Review
Zing Zing may review the order details, vendor information, delivery information, payment status and evidence provided before approving or rejecting a refund request.
Refund decisions will be made in accordance with the applicable order policy and applicable law.
16. Changes to This Policy
Zing Zing may update this Refund & Cancellation Policy from time to time.
The updated policy will be published on the Platform with a revised effective date.
17. Consumer Rights
Nothing in this policy is intended to remove or restrict any rights or remedies available to consumers under applicable Indian law.
18. Contact
Zing Zing
Club Road, Kanigiri, Andhra Pradesh, India
Customer Support: 7416988923
Email: zingzingsupport@gmail.com
Website: zingzing.co.in
Last Updated: 15 August 2026
© 2026 Zing Zing. All Rights Reserved.