💰 Zing Zing Super App – Refund Policy

Effective Date: 06 June 2026

This Refund Policy explains how refunds are handled for services purchased or booked through the Zing Zing Super App (“App”, “we”, “our”, “us”).

By using our services, you agree to this Refund Policy.

1. General Policy

All payments made through the App are subject to the refund rules described below.

Refund eligibility depends on the type of service (food, groceries, home services, emergency services, etc.).

Refunds are only processed for valid and verifiable claims.

2. Food & Grocery Orders

Orders cannot be cancelled or refunded once preparation or delivery has started.

Refund may be provided in cases such as:

Wrong item delivered

Missing items

Damaged or spoiled food/goods

Failed delivery due to service issue

Refund requests must be raised within 24 hours of delivery.

3. Home & On-Demand Services

Cancellation before service provider dispatch: 100% refund (if applicable).

Cancellation after provider is assigned: partial or no refund depending on service stage.

No refund if service is completed successfully.

4. Failed Transactions

If payment is deducted but order/service is not confirmed:

Refund will be processed automatically or after verification.

Processing time: 5–7 business days depending on bank/payment gateway.

5. Cancellation Policy Impact on Refund

Eligible refund amount may be reduced based on:

Preparation cost

Partner/vendor charges

Delivery attempt or travel cost

6. Refund Process

To request a refund:

1. Open the Zing Zing App

2. Go to Order History

3. Select the order

4. Tap “Request Refund”

5. Provide reason and supporting details

Alternatively, contact support.

7. Refund Timeline

Approved refunds are processed within 5–10 business days.

Refunds will be credited to the original payment method only (UPI, card, wallet, etc.).

8. Non-Refundable Cases

Refunds will NOT be issued in the following cases:

User provides incorrect address or contact details

Customer is unavailable during delivery

Misuse, fraud, or repeated false claims

Change of mind after order preparation

Completed services without complaint

9. Third-Party Responsibility

Many services are provided by third-party vendors.

Refund approval may depend on vendor confirmation and policies.

10. Policy Changes

We may update this Refund Policy anytime without prior notice.

Continued use of the App means you accept the updated policy.

📞 Contact Support

For refund assistance: Zing Zing Super App Support

📧 zingzingsupport@gmail.com

📱 +91 7416988923